Refund, Return & Cancellation Policy
Print-on-Demand (POD) Manufacturing Standards & Defect Protection
1. Custom Made-to-Order Production (No Remorse Returns)
All apparel and merchandise listed on VOF Enterprise are custom printed on-demand (POD) strictly upon confirmed individual customer orders. Because each piece is personalized and individually cured with custom artwork or bespoke text, we do not accept returns, refunds, or exchanges for customer sizing errors, color preference changes, or change of mind (buyer's remorse).
💡 Sizing Note: Please consult our detailed Size Chart (chest width and length in inches) prior to ordering. Apparel conforms to standard textile manufacturing tolerances (+/- 0.5 inches).
2. 100% Free Replacement for Manufacturing & Print Defects
We guarantee the physical and print integrity of our products. You are fully eligible for a 100% free factory replacement at zero additional charge in the following situations:
- Garment has a structural defect (tear, hole, broken seam, defective stitching).
- Incorrect design, wrong artwork, or severe print misplacement caused by factory error.
- Damage occurred in transit prior to delivery.
- Incorrect size or color dispatched differing from the confirmed order invoice.
3. Defect Reporting Window & Claim Procedure
To claim a free replacement for a defective or damaged product, the issue must be formally reported within 7 calendar days of delivery.
How to submit a claim:
1. Email [email protected] or WhatsApp our Concierge Desk with your Order Number.
2. Attach clear photos or a brief unboxing video demonstrating the defect.
3. Include an image of the packaging showing the outer courier shipping label and the factory UID barcode label.
Once verified by our factory quality desk, a brand new replacement will be queued and dispatched to your address. Physical reverse return of the damaged garment is usually not required.
4. Order Cancellation Policy
Orders can only be cancelled within 2 hours of payment authorization (strictly before our automated pipeline commits the high-resolution artwork to the factory printing queue). Once the garment has entered thermal pre-treatment, DTF printing, curing, or has been assigned a courier tracking docket, cancellation is strictly not possible.
5. Refund Processing Timeline
In rare cases where an approved defective piece cannot be replaced due to garment blank stock exhaustion or courier non-serviceability, a full refund of the transaction amount will be initiated to your original payment method (Bank Account / UPI / Card) via our payment gateway within 5 to 7 business days.
6. Delivery Packaging & Courier Handover
All orders are delivered in factory-sealed, tamper-evident security poly-mailers. Standard express courier partners (Delhivery, BlueDart, DTDC) do not permit open-box inspection prior to delivery acceptance. If the outer courier package is visibly torn, tampered with, or open at the time of delivery, please refuse the delivery and inform us immediately.